Frequently asked questions

Everything about ordering, shipping, care and classes. Still stuck? Ask on WhatsApp.

Orders & customisation

How do I place an order?

Pick a product and tap "Order on WhatsApp", or message us your idea. We confirm the price, colours and delivery date on chat, then send a payment link for the advance.

How long does a custom order take?

Most pieces take 5-10 working days to make, plus shipping. Blankets and made-to-measure garments take 10-14 days. Tell us your deadline and we plan around it.

Can I choose my own colours?

Yes. Every product can be made in the colours you want. We'll send yarn swatch photos before we begin.

Can I add a name or message?

Yes. Embroidered names on blankets, toys and bags, and a free handwritten note card with every gift.

Do you make things not listed on the site?

Often. Send a reference photo and we'll tell you if it's possible, the price and the time.

Do you take bulk or corporate orders?

Yes. Weddings, baby showers, Diwali gifting and events. Minimum 10 pieces for a bulk discount; custom tags and packaging available.

Pricing & payment

Why does the price say "starts at"?

The listed price is for the base design and size. Extra stems, bigger sizes, premium yarn or personalisation are quoted on chat before you pay.

How do I pay?

UPI, bank transfer or a card payment link for India. PayPal or Wise for international orders.

Is there an advance?

Custom orders need a 50% advance to start. The balance is due when we share the finished photos, before dispatch.

Do you offer discounts?

Bulk orders of 10+ pieces get a discount. Follow us on Instagram for festive offers.

Shipping & returns

Do you ship outside India?

Yes, worldwide with tracking. International delivery usually takes 7-15 days; customs duties, if any, are paid by the receiver.

How much is shipping?

India: ₹80-150 depending on size; free above ₹2,500. International: quoted by destination and weight before you pay.

What if my item arrives damaged?

Message us within 48 hours with photos. We remake or refund it. See our shipping & returns policy.

Can I return a custom item?

Made-to-order pieces can't be returned for change of mind, since they're made specifically for you. Damaged or incorrect items are always fixed.

Care

How do I wash crochet items?

Hand wash in cold water with mild detergent, squeeze gently (don't wring), reshape and dry flat. Never tumble dry.

How do I keep bouquets looking fresh?

Dust with a soft brush or a cool hair dryer. Keep away from water and direct sunlight to protect the colours.

Are baby items safe?

Yes. We use OEKO-TEX cotton-blend baby yarn and safety-locked eyes on toys. Toys are for ages 3+ unless made with embroidered eyes on request.

Classes

Are the classes for complete beginners?

Yes. The Taster and Beginner Course start from zero. We ship a starter kit and you'll finish a real project in the course.

Which languages do you teach in?

English, Hindi and Gujarati. Choose your language when you book.

What if I miss a session?

Every session is recorded and shared the same day, and you can ask questions in the batch WhatsApp group.

Do you run offline workshops?

Yes, in Ahmedabad for groups of 4-15. See Learn Crochet for details.